Customer Standards

  • To receive appropriate emergency medical care that complies with all applicable laws and regulations.
  • To receive, when requested, a reasonable and accurate explanation of all charges for medical care and ambulance transportation services.
  • When fully aware of the consequences for their injury and/or illness, the right to refuse care and/or ambulance transport.
  • To be safely transported in a clean, properly maintained and equipped ambulance which is in compliance with all applicable laws and regulations.
  • To be informed of the need to be taken to a hospital capable of providing appropriate emergency medical care.
  • To have Patient Records regarding medical care and ambulance transportation service maintained in a confidential and secure manner. All records will be maintained in compliance with all applicable laws and regulations
  • To have all interactions with San Luis Ambulance representatives be respectful, professional and fair.